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Rural Ambulance Victoria Network (RAVNet) Call Centre E.S.T.A. ( Emergency Services Telecommunications Authority ) covers the whole Rural Area of Victoria. Rural Ambulance Victoria (RAV) is responsible for pre-hospital emergency care and transport for the 1.4 million people living and working in rural Victoria – an area of more than 215,000 square kilometres extending from the boundaries of Melbourne to the borders with South Australia and New South Wales.

Code 1: A time critical case with a lights and sirens ambulance response. An example is a cardiac arrest or serious traffic accident.

Code 2: An acute but non-time critical response. The ambulance does not use lights and sirens to respond. An example of this response code is a broken leg.

Code 3: A non-urgent routine case. These include cases such as a person with ongoing back pain but no recent injury.

codes